Frequently Asked Questions

General

What happens if I exceed my monitor limit?

You cannot create new monitors beyond your plan limit (50 on Free). Existing checks continue to run. Upgrade to the Nano plan for unlimited monitors.

Can I change my plan at any time?

Yes. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.

Is there a free trial of the Nano plan?

The Free plan serves as a trial. You can use it indefinitely and upgrade when you need more capacity.

Monitoring

How accurate are the uptime calculations?

Uptime is calculated based on every check execution. With 1-minute intervals on the Nano plan, you get 1,440 data points per day for highly accurate uptime tracking.

What happens during a network outage at the monitoring region?

If a monitoring region experiences issues, checks may be delayed. exit1.dev runs from Google Cloud infrastructure for high availability.

Can I monitor internal/private endpoints?

exit1.dev monitors endpoints that are publicly accessible from the internet. Internal endpoints behind firewalls are not supported.

Alerting

Why am I not receiving email alerts?

Check the following:

1. Verify your email address is in the alert recipients list
2. Check your spam/junk folder
3. Confirm you haven’t exceeded your email alert quota
4. Ensure the check has alerting enabled

Can I receive alerts for specific checks only?

Yes. Configure per-check alert overrides to control which checks trigger alerts and to which recipients.

How do I avoid alert fatigue?

• Increase the consecutive failure threshold
• Use the minConsecutiveEvents flap suppression setting
• Route non-critical alerts to a dedicated channel

Billing

What payment methods are accepted?

We accept all major credit and debit cards through our payment processor.

Can I get a refund?

Contact support within 14 days of a charge for a refund evaluation.

Is there annual billing?

Yes. exit1.dev offers both monthly and annual billing. Save 25% with annual billing.

What happens if my payment fails?

Your account continues on the Nano plan for a grace period. If payment is not resolved, your account is downgraded to the Free plan.

API

How do I get an API key?

Navigate to Settings > API and click Create API Key. API access is available on all plans.

Can I create or modify checks via the API?

The current API is read-only. You can retrieve check data, history, and statistics. Check management via API is planned for a future release.

What are the API rate limits?

See the Rate Limits documentation for detailed rate limit information.