Frequently Asked Questions

General

What happens if I exceed my monitor limit?

You cannot create new monitors beyond your plan limit (10 on Free, 50 on Nano, 500 on Pro, 1,000 on Agency). Existing checks continue to run. Upgrade to the next tier for more capacity.

Can I change my plan at any time?

Yes. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.

Is there a free trial of the paid plans?

The Free plan serves as a trial. You can use it indefinitely and upgrade when you need more capacity.

Monitoring

How accurate are the uptime calculations?

Uptime is calculated based on every check execution. Higher tiers check more frequently — Nano runs every 2 minutes (720 data points/day), Pro every 30 seconds (2,880/day), Agency every 15 seconds (5,760/day).

What happens during a network outage at the monitoring region?

If a monitoring region experiences issues, checks may be delayed. exit1.dev runs from Google Cloud infrastructure for high availability.

Can I monitor internal/private endpoints?

exit1.dev monitors endpoints that are publicly accessible from the internet. Internal endpoints behind firewalls are not supported.

Alerting

Why am I not receiving email alerts?

Check the following:

Verify your email address is in the alert recipients list
Check your spam/junk folder
Confirm you haven’t exceeded your email alert quota
Ensure the check has alerting enabled

Can I receive alerts for specific checks only?

Yes. Configure per-check alert overrides to control which checks trigger alerts and to which recipients.

How do I avoid alert fatigue?

Increase the consecutive failure threshold
Use the minConsecutiveEvents flap suppression setting
Route non-critical alerts to a dedicated channel

Billing

What payment methods are accepted?

We accept all major credit and debit cards through our payment processor.

Can I get a refund?

Contact support within 14 days of a charge for a refund evaluation.

Is there annual billing?

Yes. exit1.dev offers both monthly and annual billing. Save 25% with annual billing.

What happens if my payment fails?

Your account continues on your current plan for a grace period. If payment is not resolved, your account is downgraded to the Free plan.

MCP (AI Assistants)

What is the MCP integration?

MCP (Model Context Protocol) lets you connect exit1.dev to AI assistants like Claude, Cursor, and Windsurf. Once connected, you can ask questions about your monitoring data in natural language — check uptime, review failures, compare response times, and more.

Which plans include MCP?

MCP is available on the Pro plan and above. MCP access follows API access, so you’ll need API keys — 10 on Pro, 25 on Agency.

Which AI assistants are supported?

Claude Desktop, Claude Code, Cursor, and Windsurf. Any AI tool that supports the Model Context Protocol can connect.

Does MCP have separate rate limits?

MCP uses your existing API key rate limits: 5 requests/minute per key, 500 requests/day per key, and 2,000 requests/day per user. Normal AI conversations use 2–5 tool calls, so these limits are rarely hit.

API

How do I get an API key?

Navigate to Settings > API and click Create API Key. API access requires the Pro plan or above (10 keys on Pro, 25 on Agency).

Can I create or modify checks via the API?

The current API is read-only. You can retrieve check data, history, and statistics. Check management via API is planned for a future release.

What are the API rate limits?

See the Rate Limits documentation for detailed rate limit information.